Geographies: France , World wide
Emotional analytics platform to detect customer experience insights / pain points / enchanting factors / churn alerts
Q°emotion helps companies to search for customer insight using advanced emotional analytics.
We turn Customer comments into emotional insights.
Q°emotion is the first customer experience solution that enables companies to detect and manage emotional insights from the customer feedbacks and reviews.
We believe that the most relevant/impactful/actionable
insights are the emotional insights.
We believe that the emotional insights helps to accelerate the launch of corrective actions to help have an impact of millions of customers.
We enable customer experience professionals to diffuse customer centricity within their organisation by making transparent and sensible the emotions lived daily by their final customers.
Market leaders in the tourism, retail, banking, services and FMCG industries - such as TUI, Parc Astérix, Carlson Wagonlit Travel, Chanel, McDonalds, Crédit Agricole, Sodexo, Caisse d'Epargne, Heineken, Savencia use Q°emotion platform to manage millions of reviews and comments.
Q°emotion harnesses the power of NLP, Affective Computing and AI to help detect emotional insights from the customer experience reviews and open comments and launch impactful corrective actions.
Startup Features:
- Turn customer comments into emotional insights!
- The customer emotional platform
- Reduce your churn rate
- Manage your KPI
- Evaluate the ROI of your actions
- Optimise your key success factors
- Raise awareness among your teams thanks to the customer’s voice
- Manage and coordinate your teams efficiently
- Improve your customer experience with Q°emotion technology
- Receive alerts about critical situations or urgent messages.
- Build customer loyalty.
- Identify the right insights thanks to the Q°emotion emotional data analysis tool.
